Customer Service Charter
The Business Skills Academy wishes to provide excellent customer service to all stakeholders, from potential learners to national employers. Accordingly we have set some minimum standards for the service our customers can expect from us.
- All of our customers will be treated in a professional manner
- All enquiries will be passed to a named contact at each learning provider
- All telephone enquiries will be answered within five full rings during office opening hours
- All enquiries will be responded to within 24 hours
- All application forms will be processed within 10 working days